~ FAQ GUIDE ~
Understanding Your Membership & Service Options
Common Inquiries from Customers:
Could You Please Explain This Charge?
If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.
Why are My Billing and E-mail Addresses Required?
Will there be anything sent to me in the mail/or via e-mail?
Again, our services are designed to be as discreet as possible. The reason we ask for your name and full mailing address is solely to process your payment. Financial institutions require this verification for your privacy and financial security. No documentation will be forwarded to either address, ever!
My Credit Card was Rejected Upon Sign-Up, Why?
Unfortunately, we do not have access to rejection/denial data. Information of this matter is not disclosed to us due to its confidential nature. Please contact your credit card company directly to discuss your financial standing.
Billing Details on My Credit Card Statement. After joining, and my payment is processed, what information will appear on my credit card statement?
Your financial statement, issued by your bank/credit card handler, will be billed as exptod.com. Again, our discretion and your privacy are extremely important to us!
How Often Will I Be Charged?
All memberships will automatically renew monthly, for your convenience, until cancelled.
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on January 1st, your card will be charged again on February 1st. If your membership started on January 14th, your card will be charged on February 14th, and so on. If you so decide to cancel your account before the re bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on January 2nd and we receive your cancellation on January 10th, your account will expire on February 2nd.
Should I Ever File a Chargeback?
Absolutely NO need at all! Chargebacks are very time consuming and can delay funds from being returned to you. It is an long and diligent procedure between the merchant and bank, and unnecessary. Contact us immediately, and we will issue you a refund without any delays.
Refund / Cancellations.
Customers may cancel or request a refund at any time.
Our customer service agents are available 24 hours a day, 7 days a week.
Refunds and cancellations will be issued immediately upon request.
Please allow 3-5 business days for the funds to be returned to your card.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.
Contact us today:
Email: firstname.lastname@example.org, Chat: exptod.com, Phone: (877) 894-9722
Please note: When requesting a refund, please allow 5-7 business days for the transaction to process.
Username and Password - Misplaced and/or Forgotten.
Not an issue! We are here to help 24/7! Please click HERE and we will forward you to the password section on our page. From there you will be directed on how to obtain a new password. No worries, we all go through this - so many passwords so little time!
Username and Password - Not Working.
Your username and password must be entered in the exact case sequence as you created them at sign up, as they are case sensitive. Mistyping errors account for 90% of access difficulties. If you still experience issues please feel free to contact us, or try to create new credentials by clicking here.
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